Privacy Policy

We understand your concerns about the use of your personal data, and we want to reassure you of how your information will be collected, used, and protected by us. Any information you provide is disclosed only to Team8 People. Team8 People will not distribute, sell, rent, or give your information to any organisation or third party.

Information We Collect
We collect the following types of information:

• Information you provide directly – names, email addresses, survey responses, site registrations, and details you enter when taking our online assessments or contacting us.
  • Email addresses are not sold or traded, to any third party organisation now or in the future for any reason.
• Transactional details – if you purchase a service, we will collect billing information (name, address, telephone number, and payment details)
  • Credit card numbers and expiration dates, are processed securely via SecurePay. Your payment details are encrypted during transmission using industry standard SSL technology and are not stored on our servers. SecurePay meets PCI DSS compliance requirements, ensuring your personal and financial information is protected against unauthorized access, use, or disclosure.
• Website usage data – domain name (but not email address), pages visited, and aggregate traffic data.
• Cookies and tracking tools – to improve your experience, understand site use, and support our services.

We do not sell or trade your email address or other personal data at any time.

How We Use Your Information
We use the information we collect in the following ways:

• To provide and improve our services
• To process transactions and deliver purchases
• To respond to enquiries and support requests
• To send updates about our website or services (if you have consented)
• To conduct research and improve our offerings
• To meet legal regulatory requirements.

Your Rights
Depending on where you live (e.g., Australia, EU/UK, California), you may have the right to:

• Access the personal information we hold about you
• Correct or update your information
• Request deletion of your data (“right to be forgotten”)
• Restrict or object to certain types of process, including marketing
• Request a copy of your data in a portable format
• Withdraw your consent at any time

To exercise these rights, contact us support@team8.com.au. We will respond within the timeframes required by law.

Data Storage and Management
We take the security and confidentiality of your personal information seriously. All personal data collected through Team8.com.au is securely stored and managed in accordance with applicable privacy laws.

To help us provide our services, we use Salesforce Customer Relationship Management (CRM) as our primary platform for storing and managing client and user information. Salesforce is a globally recognized and trusted provider of secure cloud-based services, with industry-standard safeguards, encryption, and compliance certifications to protect your data.

Your information may be stored on servers located in Australia or other jurisdictions, depending on Salesforce’s hosting arrangements. Regardless of location, we ensure that appropriate data protection and privacy safeguards are in place.

We only retain your information for as long as is reasonably necessary to fulfil the purposes for which it was collected, or as required by law. Access to your personal data within Salesforce is restricted to authorized personnel who require it to perform their duties.

Data Retention
We keep your personal data only as long as needed to:

• Deliver the services you requested
• Fulfil legal, tax, or regulatory obligations
• Resolve disputes and enforce our agreements

After this, data will be securely deleted or anonymised.

Sharing Information with Third Parties
We occasionally hire other companies to provide limited services on our behalf, such as:

• Packaging, Mailing, and delivering purchases
• Customer service support: answering customer questions about products or services
• Processing event registration
• Payment Processing

These providers are only given the information necessary to perform their work and are not allowed to use it for any other purpose.

We may also disclose information if required by law, to protect our rights or property, or in urgent circumstances involving personal safety.

Cookies & Tracking
We use cookies to help us improve your experience, track visits, and support functions such as assessment delivery. Some cookies are essential to the operation of our site.

You can manage or disable cookies through your browser settings. Where required by law, we will ask for your consent before placing non-essential cookies.

Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it promptly.

SMS (Text Message) Communication and Compliance
As part of our services, we may occasionally use text messaging (SMS) to communicate important information to you, such as reminders, assessment links, or service notifications. These messages may be sent using U.S./Canada-compliant A2P 10-Digit Long Code (10DLC) messaging through platforms such as Zoom. You can opt out at any time by replying “STOP”. SMS data is handled with the same privacy and security standards as all other personal information.

• Consent-Based Communication: We only send SMS messages to individuals who have explicitly opted in to receive such communications. You will never be subscribed without your clear and documented permission.

• Information Collected: If you opt in to SMS communications, we may collect your mobile phone number, name, time and content of messages, and interaction data (such as message delivery and replies).

• Use of SMS Data: This data is used solely for communicating service-related information. It is never sold, rented, or shared with third parties for their own marketing purposes.

• Opting Out: You may opt out of SMS messages at any time by replying with “STOP.” After opting out, you will not receive further text messages unless you re-subscribe.

• Security: All SMS data is handled in accordance with the same privacy and data protection standards outlined throughout this policy.

International Data Transfers
Your information may be stored and processed outside of Australia, including in the United States or other countries where our service providers operate. Where this occurs, we ensure appropriate safeguards are in place to protect your data.

Security of Your Information
We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. For example, personal data is stored on secure servers in controlled facilities.

Data Breaches
In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities where legally required.

Linked Websites
While we take all measures to protect your privacy, we cannot control the privacy practices of other websites we link to. We encourage you to review their Privacy Policies before sharing any information.

Updates to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will post the updated version on our website.

Contact Us About Privacy
If you have any questions about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us at:

Head Office: Office 11, 5th Floor, 182 Bay Terrace Wynnum QLD 4178, Australia

USA Phone Number: (+1) 760 742 5177

AUS Phone Number: (+61) 07 3102 5333

UK Phone Number: (+44) 20 7193 4575

Email: support@team8.com.au

This is the website of Team8 People (www.team8.com.au), owned by Team8 People Pty Ltd. 

Last updated: 23/09/2025